HOW DO I SHOP?
1. There are two ways to start the ordering process:
1.1 Shopping from your customer account:
Login in your personal account or register to create your profile at wombatandco.com.
In this option, you will have available your previous orders, returns and available vouchers and discounts.
1.2 Shopping from your distributor account:
In this option, you will introduce your information (name, email, delivery address) at the end of the purchase process, and your data will not remain recorded for your next purchase.
2. Go to the Online Store via the top menu and choose the item you would like to purchase.
3. When clicking on the item you would like to purchase you will see their photos in greater detail, a description, composition, care and cleaning tips, price and a specific size guide.
4. Select the size you want and click ‘add to shopping bag’. If you would like to continue shopping, you can continue browsing the online store. If your order is complete, click on the shopping bag icon in the top corner of the website and begin the checkout process.
5. Once you’re in your shopping bag, click ‘Continue shopping’ if you would like to add more items to your order or ‘View Cart and Checkout’ to finalize your purchase and proceed with checkout. Here you will also be able to edit the amount of items, their sizes, delete them, etc.
6. If you aren’t logged in when you click ‘Submit order’, you will then be requested to either log in or register so you can proceed with checkout.
7. If you have a promotional voucher or a Gift Card, you will be able to spend them on the items in your shopping bag. Enter their details and you will see the total amount to be paid with the discount already applied.
8. Provide your shipping and billing information on the shopping bag page or make sure it’s correct if you have already placed orders with us in the past and your address is set by default. If there are any errors, please edit them. In order to prevent delivery-related issues, we recommend that you provide a phone number which we can use to contact you.
9. Choose the method of payment Visa, MasterCard, American Express, PayPal or Bank Wire and enter your details.
10. Click ‘Submit order’ to confirm and proceed with payment. You will receive an email with your order details as a confirmation.