Returns

Items can be returned within 30 days of purchase for a full refund. All items must be unworn, unwashed, unaltered with all tags attached in its original packaging.

Please note that you can re-use the bag the items were sent in for the return.

If you wish to return an item, you will be refunded the total amount excluding shipment costs. Please note that you are responsible for your own shipment costs when returning an item.

We cannot be held responsible or compensate for packages lost in the return shipping. Consider using a trackable shipping service or purchasing shipping insurance. Remember to keep your postage receipt.

We will make the refund as soon as the returned items has been received and has undergone a quality control. Please note in busy periods, refunds can take up to 30 days to show in your account. 

If you have any questions regarding your exchange or return, contact us at admin@wombatandco.com

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund in the 48 hours after your refund email is received check your bank account or paypal accounts.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@wombatandco.com.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

We only replace items if they are defective or damaged.  

Return address:

Wombat & Co. London

Quick Cargo Service UK

FAO: Wombat London

Unit 1, Beta Way

Thorpe Industrial Estate

Egham, Surrey

TW20 8RE

Download returns form here

For returns within the EU please send your coat back to us at the following address

FAO: Wombat & Co. London

El Ultimo Koala

C/Pradillo, 10 CP: 28002 Madrid

Spain

Download EU returns form here

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